Retail & Forecourt Manager – Tuamgraney, Co. Clare

The Plaza Group is one of Ireland’s leading independent motorway and primary route services groups.

The Plaza Group was formed by the managing directors of Supermac’s, Pat and Úna McDonagh who have over 40 years of experience in the sector offering world-class food and retail services. We are delighted to announce, that we are opening a new Service Station at Tuamgraney, Scariff later this summer.

As usual, our core brands include the iconic Supermac’s, Papa John’s Pizza, and the delicious SuperSubs outlets as well as Mac’s Diner Deli and our Barista.
The Plaza Group is committed to maintaining the traditional values that the Supermac’s name has become synonymous with. The company’s success is built on a unique menu, ideally suited to local tastes, using food and ingredients sourced locally wherever possible and enhanced by quality in every aspect of the preparation. We are the only quick-service restaurant to use fresh never frozen 100% Irish beef and chicken.

Join our team for this new location, and become part of Supermac’s and the Plaza Group's success.

Title: Retail & Forecourt Manager

OBJECTIVE

Ensure delivery of store targets (both in terms of sales & profitability) through the effective management of store and forecourt, about marketing, operations, and personnel.

MANAGEMENT

• The recruitment, training, and development of high-quality personnel for store operations.
• Rostering and general management of personnel to ensure adequate cover within budgetary provisions.
• Plan and organize operations ensuring consistent service provided to the customer.
• Managing the overall performance of the store.
• Ensure the team is motivated.
• Manage the performance of the team utilising effective performance management techniques in line with labour law.
• Continually communicate with the Assistant Store Manager and Retail Sales Team regarding objectives and store performance.
• Setting goals for the store to ensure effective customer service and competitiveness.

FINANCE

• Generating financial reports, analysing the same, and reporting any discrepancies to the store owner.
• Setting budgets for the store.
• Ensure overheads are controlled and minimised where appropriate.
• Ensure store sales are maximised.
• Know who your direct competition in and how you compare with price on fuel and comparables.
• Ensure store margins are managed appropriately and the profitability of the store is maximised.

OPERATIONS

• Ensure operation runs efficiently and smoothly.
• Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation and service.
• Ensure all standards in terms of health and safety and legislation in general are adhered to in respect of fuel, to include deliveries, and procedures.
• Plan for market changes and demands as they arise.
• Ensure in-store promotions are managed appropriately.
• Ensure policies and procedures are implemented and managed within the store.
• Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise.
• Manage store merchandising ensuring appropriate "value" image is portrayed in line with company procedures.
• Accountable for ensuring consistently high levels of customer service.
• To ensure all customer complaints are dealt with appropriately.
• To take necessary action in store improvements following customer complaints.

STOCK MANAGEMENT

• Ensure effective stock control systems are in place.
• Preparation for and management of stock take.
• Ensure effective stock control procedures are in place to minimise stock loss.
• Ensure effective food management and waste systems are implemented, managed, and updated appropriately.
• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through pilferage, wastage, and damages).
• Ensure effective stock rotation and stock monitoring systems are in place and adhered to.

LEGISLATION & SECURITY

• Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated (particular care in respect of fuel).
• Ensure security of store and personnel is maintained at all times.
• Take relevant action on security issues as and when they arise.
• Ensure secure opening and closing procedures.
• Ensure the store operates within relevant legislation in terms of labour law, health, and safety law, HACCP, and sale of goods.
• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law, and Consumer Legislation and take relevant actions that may arise out of changes in same.

GENERAL

• Meet targets as agreed.
• To undertake other additional duties as may be assigned by the store owner.

PERSON SPECIFICATION

The ideal candidate will possess many of the below attributes.

• Proven ability in managing retail sales team including the following:
• Planning & organising
• Problem-solving
• Managing performance
• Excellent operational knowledge of the retail environment.
• Excellent interpersonal relations.
• Excellent understanding of consumer needs.
• Proven track record in achieving agreed targets.
• Financial skills with previous experience in budgets and profit and loss accounts.
• Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law.
• An excellent commercial acumen with the ability to anticipate and react to market changes.
• Committed to continually improving standards.
• Self-motivated.
• The ability to work in a pressurised environment.
• Computer skills.

INTEGRITY

Communicates intentions, ideas, and feelings openly and directly, is honest. "Walks the Talk" (i.e. actions are consistent with words) and solicits feedback about performance in this area. Stands up for own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.

"Only candidates living in Ireland and allowed to work here will be considered."