Portlaoise Plaza
February 12, 2020
Portlaoise, Co. Laois, Ireland
Job Type
Competitive & Discussed at interview


The Portlaoise Plaza will open in May 2020. This plaza will join the other motorway service stations in the Plaza Group - The Barack Obama Plaza, The Galway Plaza, Tipperary Town Plaza, The Kinnegad Plaza, The N20 Plaza Mallow, and our Service Stations in Charlestown, Ballyhea, and Westport.

The new service station facilities in the Portlaoise Plaza includes a Convenience store, Several Car and HGV fuelling pumps, Supermac’s Restaurant, Papa John’s Pizza, SuperSubs Salad and Sub Sandwich offering, Macs Place Deli, and a branded Barista Cafe, together with indoor and outdoor seating, toilets and washroom facilities, free Wi-Fi, car, bus and HGV parking. The Portlaoise Plaza strives to provide first class facilities to our customers whilst making their stop as convenient as possible.

We are seeking a Lobby Supervisor to join the team for the new Portlaoise Plaza. This is a full-time position therefore flexibility is required across all days/evenings.

The Role:

  • Greet guests in a friendly and professional manner - You must be able to have the banter with the customers.
  • Make sure you interact with the customers. Give creative suggestions regarding our food menus; make the conversation with the customers lively.
  • Supervise the activities of the Barista team members on a daily basis and ensure necessary tasks are completed to an appropriate level.
  • To delegate and communicate effectively with the team members.
  • To ensure all orders are completed efficiently and correctly
  • Assist Management with ensuring customers receive the best quality, service and cleanliness each time they visit the Portlaoise Plaza.
  • Assisting in the training and development of new staff
  • Carry out all duties diligently
  • Flexible to work in other areas as required
  • Responds to General Manger requests
  • Make sure that All lobbies of our restaurant (including outside of restaurant) and toilets are kept clean throughout restaurant operations.
  • You must have a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately
  • Communicate with all customers to ensure quality satisfaction with both food and service
  • Respond to any customer complaints and bring any issues to the attention of the Manager/Supervisor.
  • Communicate with Management, kitchen staff, customer service staff to ensure effective customer flow

Person Specification:

  • The Lobby Supervisor must be able to provide excellent customer care to the public.
  • You must possess exceptional communication and positive representation of the company
  • You must be able to participate in a team-oriented environment
  • You must be Energetic, Approachable, Friendly, Outgoing, Courteous

Required Skills:

  • Previous supervisory experience preferred but not essential
  • Previous customer service in the hospitality environment
  • Interpersonal skills
  • The ability to recognise problems and potential conflict with both customers and staff
  • Product Knowledge
  • Communication skills
  • Analytical Skills, i.e. the ability to think logically
  • Time Management skills


Please submit an up-to-date CV along with Cover note quoting job title through this website or Post it to Laura Flaherty, HR Department, Supermac's Head Office, Ballybrit Business Park, Ballybrit, Galway.

You should receive an acknowledgement that your CV has been submitted successfully. Due to the volume of CVs received daily it is impossible to reply to everybody on an individual basis.

Supermac's is an equal opportunities employer.

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